Technology Work Order System
Work Order System Usage
To use the new technology work order system, please follow these simple steps.
1. Log into the district website at . 2. Click on ‘Technology Support Requests’ in the ‘User Menu’ above the ‘Logout’ button in the bottom left hand corner. 3. When the page opens, you will see a login for the system to create new tickets as well as manage your existing tickets (if any). 4. Login using the same credentials you used to login to the district web site. 5. To create a new ticket simply click on the ‘New Ticket’ link. You’ll be brought to the new ticket creation form and you’ll have some options to help describe your problem type. 6. Under the Category field, make sure to select overall problem category you're having at your building. 7. For tickets of 'Computer Issue' category, select the computer type next (i.e. 'Staff workstation'). 8. Next, you need to select a more specific problem type. 9. Under the ‘Comments:’ box, type in a detailed description of the problem or request. Be as detailed as possible. 10. Under the ‘Room’ field, put the room where the problem is or the request is being made for. NOTE: The ‘Room’ field will not show up until you select your school and category. This is by design. 11. Lastly, click the ‘Submit’ button to send it on its way. The system will email you to let you know that the ticket has been created. 12. To check tickets that you’ve created at a later time, log back onto the district web site. 13. Click on ‘Technology Support Requests’ again and you can view your tickets. 14. You can sort by ID, Section+Category, Title, Last Modified time, Created time, and status by clicking on the appropriate link. 15. You may also choose to view only your open tickets or all tickets. 16. Now, to open and view details of a particular ticket, click on the ticket in the list. 17. The details of the ticket will open. 18. You can choose to add more details about the ticket in the form of a comment. “Add Comment” is the link to click for this. 19. You also have a navigation button to switch from one ticket to the next in the upper right hand corner. 20. Various details about the ticket can be read on the right-hand side of the screen as shown above. 21. To close out a ticket when completed, click on one of the Feedback buttons at the bottom. Both the technology department and you as the ticket creator can choose to close a ticket. 22. Click on the button that best describes your satisfaction with the quality of the service.
That’s it. You’ve successfully run through the new Billets work order system. It’s been created to be very simple and fast. In the future, we may add new features to it as time passes.